When it comes to delivering your new garden furniture, we want to ensure a smooth and hassle-free experience for you. Here is a detailed breakdown of our delivery process:
What should you do before the delivery?
Prior to the delivery date, please inform us of any access issues that may affect the delivery process. This includes details about roads, gate sizes, and any other obstacles that the delivery team may encounter. This information will help us plan the best route for a seamless delivery.
What can you expect on the day of delivery?
On the day of delivery, you will receive a 2-hour time slot via email or our delivery app. Please make sure to check your inbox, including your junk mail folder, as the notification may arrive closer to the delivery time, typically around 10am when the drivers set off.
How will the delivery be carried out?
Our standard delivery is a doorstop delivery with one driver. However, if access is extremely easy, the driver may use a trolley to bring the furniture through the back. For very large deliveries like pergolas and 4 Seasons Outdoor, we may send two drivers to assist with the delivery process.
It's important to note that all garden furniture will arrive in very large boxes (unless it is ex display). Once the delivery is complete, you will be responsible for disposing of the packaging materials, including the cardboard boxes.
Rest assured, our goal is to make the delivery process as convenient as possible for you, ensuring that your new garden furniture arrives safely and on time.
